Great and friendly place, very knowledgeable.

My experience with Tim and buying a spa was fantastic! He listened to what I wanted and was looking for in a hot tub. He didn't try to oversell or pressure me into buying a spa that day. There were no "today's price only" or "I can get you a special price today". The no pressure sales approach was refreshing. The most important thing to Tim, that I enjoy my spa for years to come. He also recommended I wet test the spas. Yes, get in my bathing suit and jump in the working hot tubs. This made all the difference! You can't realize what you like and don't like until you can get in the spa. Tim spent a lot of time with me going over jets, gallons a minute, foot well size, chemicals, pumps, care and maintenance. I know more about spas now than I ever knew was possible. Again, my entire visit was pressure free! I wasn't rushed. I was listened to. I am in love with my new spa and I HIGHLY recommend Tim's pools and Spas if you want pressure free, no hassle buying. Thanks Tim!!

Owner is super knowledgeable and friendly.Bought our spa here 18 months ago. Always available to answer questions and help us have the best owner experience.

Great place to go for pool and spa needs. Quick water testing available and the chemicals to keep your water in line.

Following my 3rd back surgery I bought an inflatable hot tub to see if it would help. After about 4 months of use we decided too invest in a much higher quality spa. So l looked up hot tub dealers in my area. I noticed the highest rated dealer was not far from where we lived. So on a Saturday we went to Tim’s pools and spas. We walked in and began looking around, A guy came up to us and asked us if we needed any help. And if we brought our swimsuits to try out the different options. He said he didn’t sell spa’s, that they sold themselves to individual needs. We told him we were looking to upgrade from an inflatable and that we had some good results following my 3rd back surgery. He said, back surgery! I’d love to sell you a spa today, but I’m not going to sell you one! I was like what? He said, call your doctor and see if they will write a prescription for a hot tub. He said it will help save you the taxes. So we finished looking around and went home. On Monday, I called my surgeon and told him what I was doing, he said no problem, he hoped it would help and that he would mail me a prescription. On Thursday I received the prescription and called Tim. I told him that I received the prescription and that I was ready to order the model we had decided on. He said, well I can’t sell it to you today, I said what? He said I heard that a sale is in the works and I didn’t want you to buy a spa and find out a week later you could have saved $500 off the price I quoted you. Call me next week. Middle of the following week I called and asked for Tim. Tim answered and said the sale is going to happen Saturday and it would save us an additional $1,200 dollars. I couldn’t believe it! I placed my order, about a month later our spa arrived. Tim had provided me a list of contractors to pre-wire it. I got 3 estimates and chose the cheapest one and had it ready to go. Once the spa arrived, it was placed right where we wanted it and I had the electrician arrive to finish the final wiring while I was filling it up. The spa didn’t come with control my spa so that it can be turned on and monitored by cell phone. I spoke to Tim and he said, he could have his lead technician install one for us. About a week later Tim’s lead technician Jerry came and installed the control my spa module. Everything worked well for about two weeks then the breaker started tripping randomly about every 3 to 4 days sometime after midnight. I called Tim and he said he’d send Jerry to investigate and correct the issue. Jerry came out and found and repaired several issues that the electrical contractor had preformed improperly. I have to say, Tim and Jerry stand behind their products and their work. We have been enjoying our spa without any issues nightly for over 6 months. I highly recommend Tim’s pools and spas. Great people are hard to find these days, but if you do business with them, you won’t be disappointed.Heather and JasonLebanon Ohio